Email: hangers@choicehangers.com

Customer Service Phone Number: 1-888-736-2478 (available from 8 am – 5 pm, PST Monday - Friday). Please note that follow-ups to customer service can occur either through phone calls or e-mail within one business day.

Address - 21 Inverness Way East, Englewood, CO 80112

• Return Process: If you need to return your order you will need to contact us by email at hangers@choicehangers.com before you return any product that you have ordered from our website. We will issue a return authorization number (RA number) that you must write on the box that you are using to return any product. At this point it will be your responsibility to return/pay for any costs associated with the return to include the cost of shipping the product to our warehouse. Any items returned without RA numbers will be refused. All items must be returned to the following address: Choice Hangers, 21 Inverness Way East, Englewood, CO 80112. There is no other address where items can be returned.
  
  
• Refund Process: Upon receipt of the item we will refund your credit card with the full purchase price of the item. However, the original shipping fee paid is not refundable for any reason. Additionally, as stated above you are responsible for paying for the costs to ship the product you return to our warehouse; the amount that you pay to return the item to our location is not refundable for any reason. Occasionally, we offer a free shipping promotion. If you received free shipping when you placed your order you will have your purchase price refunded less $4.00 to offset some of our shipping expense. Additionally, money paid for gift wrapping is not refundable. Gift wrapping is a service and as such it is not refundable. Occasionally, we offer a free gift wrapping promotion. If you received free gift wrapping when you placed your order you will have $15 less refunded to account for the cost of the gift wrapping service.
  
  
• Condition of the Product: To be eligible to return product to Choice Hangers under our 30 Night Hang Right Guarantee any product you return must be in LIKE NEW condition. When we get product returned to our warehouse that is not brand new we have to either a) return this product to the manufacturer for a refund or b) donate the product to charity. If the product is not in like new condition we are unable to take either of these actions. For this reason: 1) any product that has been damaged or stained cannot be returned, including missing parts of the hanger like the metal clips, 2) any product that has been used in an environment where persons have smoked near the product cannot be returned, this is especially true for satin finish hangers, 3) any product that is missing any of its original retail packaging or labels cannot be returned. If you return any product that is not eligible to be returned your return shipment will be refused, and 4) any product where the finish has been removed or otherwise modified, including repainted, varnished or otherwise treating the wood.
  
  
• Missing Product/Incorrect Product/Shipped Items that Arrive Damaged: At least two people inspect every item we ship before it leaves the warehouse to ensure that you are receiving high quality products and that you are receiving the correct product that you ordered. Therefore, if you received damaged product or are missing any items the problem likely occurred after your order was picked up from our warehouse by the carrier. In order for us to file a claim with the carrier we must be notified of the problem immediately. Therefore, if you receive product that is damaged, find that certain items are missing from your order, or if you receive the incorrect item you must send our customer service department an email at hangers@choicehangers.com within 7 days of receipt of your order. Items reported as having arrived damaged after 7 days of the receipt of your order cannot be returned. If you report a missing item or incorrectly shipped item after 7 days of the receipt of your order we will investigate your claim, but you are not guaranteed to receive a replacement item.
  
  
• Wood Grain/Finish Issues: Please note that the hangers you are ordering are a natural wood product. As such, there are knots, wood grain and other natural imperfections in the wood. Due to this, the hangers will have the finish; however, they may have a different grain pattern or knot location or no knots at all. A difference in the wood grain and knot location is not a defect in the hanger. Please note that the hangers come from multiple finish lots and because of that, there can be small differences in the finished colors appearance. This is not a large difference; however, finishes will not always be exactly the same.
  
  
• Sales Tax: We charge 4.35% sales tax for any order shipping to the State of Colorado.
  
  
• Coupon Policy: ChoiceHangers.com reserves the right to limit each household to use any given coupon only one time. Only one coupon can be used on any given order. In cases where a coupon makes the total order including shipping under $20.00 and a customer has selected the $4 UPS Ground Shipping Promotion, ChoiceHangers.com reserves the right to ship an order by any shipping method. If ChoicHangers.com chooses to honor multiple orders placed by the same person or household using the same coupon, ChoiceHangers.com reserves the right to combine said multiple orders into a single shipment without refunding any shipping amounts accessed on each of the multiple orders.